How can we help?

Can't connect? Try this order

1. Test all routes. In the app, run Test all routes — it finds whichever route currently works and switches to it.
2. Check censorship mode. Inside Iran it turns on automatically; if you toggled it off, turn it back on so routes rotate across protocols, ports and SNIs.
3. Switch networks once. Try mobile data if you're on Wi-Fi (or the reverse) — some networks filter harder than others.
4. Update the app. If you can connect at all, updates arrive in-app through the tunnel. If you can't, re-download from the download page.
5. Email us. Include roughly when it stopped working, your network (Wi-Fi / Irancell / MCI / Rightel), and say if you submitted a diagnostic from Test all routes.

Redeem codes

A redeem code is a prepaid pass for Loophole VPN — for example LH-TRIO-9F4K-2QX8. Buy one from a reseller (or receive one as a gift), then in the app go to Plans → Redeem a code, type it in, and your plan activates instantly on that device.

• Codes are single-use and tied to nobody until redeemed — safe to send over any chat app.
• Buy codes only from resellers you trust. A code from an unknown source may already be used or not genuine — we can only honor codes issued by us.
• Gifting someone in Iran: buy the code wherever you are, message it to them, done. No bank is involved on either side.

Payments & pricing

Plans are prepaid 30-day passes — see pricing. Pay in-app with USDT (TRC-20), or activate with a redeem code. There is no auto-renewal: when a plan ends, you choose whether to buy another. We never store card numbers because we never touch cards.

USDT payments confirm on the blockchain, usually within a few minutes. If a payment looks stuck for more than an hour, email us with your invoice ID from the app.

Devices, moving phones & recovery

Your plan lives on your device — no account or password needed. Each plan covers a set number of devices (1 to 4).

• New phone? If you linked an email or Telegram in the app (Settings → Link account), you can move your plan to the new device yourself — the old device is released automatically.
• Nothing linked? Email us from wherever you can; we'll do our best to verify your purchase (e.g. via your invoice or code) and move it manually.
• We recommend linking an email or Telegram before you need it. It's optional, but it's your recovery key.

Refunds

If Loophole can't get you a working connection in your region within the first 7 days of a direct purchase (USDT or redeem code), email us — we'll troubleshoot with you, and if we can't fix it we'll make it right with a replacement code or a refund.

Purchases made through the Apple App Store (once our iOS app ships) are billed by Apple and refunded through Apple's own process at reportaproblem.apple.com.

Delete your data

Loophole stores almost nothing about you — there is no account unless you linked one. To erase what exists (device identifier, plan history, any linked email/Telegram):

• In the app: Settings → Unlink removes a linked email/Telegram immediately.
• By email: write to support@loopholevpn.com with the subject "Delete my data". We confirm within 30 days. Note that deleting your records also ends any active plan — we can't restore it afterwards.

Become a reseller

We sell through people the community already trusts — shop owners, admins of Telegram groups, IT folks who set up phones for family and friends. Resellers buy redeem codes from us in bulk at a discount and sell them locally in any currency they like.

Interested? Write to support@loopholevpn.com with the subject "Reseller" and a line about where and how you'd sell.

Found a security issue?

Please report it privately to support@loopholevpn.com with the subject "Security". We take reports seriously and respond fast — our users' safety depends on it.